As I now take the train and tube to go to work a few times a week, I’ve been reminded about the amount of signage thrown at passengers everywhere. The sheer volume of it is crazy, and nothing really does stand out anymore. Or does it?

http://www.thepoke.co.uk/2012/03/05/guerillas-on-the-london-underground/

No Sitting

photo credits: www.thepoke.co.uk (http://www.thepoke.co.uk/wp-content/uploads/2012/03/2998174777_6a347a2671_o1.jpg)

After my public letter to Brittany Ferries I posted last week, I did receive a reply. Not the one I was expected though. Neither in form nor in content. As I took the time to write with pen and paper and send them a recorded signed for letter, I was at least expecting a printed letter back. Maybe I made a mistake to also send it by email to their customer service. It’s probably the same people processing both, so I only got an email back… Read on.

Last week-end (18-19th August 2012), I went back to France to see my family. This was only a couple of days, and was a very nice stay. However, it all got tarnished by Brittany Ferries’ failure to be on time, and having to spend the night in Portsmouth, stuck between Cherbourg and London.

Here’s a letter to Brittany Ferries I make open because it’s really a shame that the only services operating between England and Cherbourg suffer from frankly bad customer service when on-board staff is doing all it can to make it work! @BrittanyFerries should really sort itself out!